After your payment is verified we will process and ship your order. Orders placed on business days before 17:00 CEST will be shipped out the same day, otherwise the next business day. Please note that engraved products need extra 1 business day for processing, after which they will be shipped.

How much does shipping cost?

We have a free worldwide shipping* option: DHL Global Mail (National Post Delivery).
DHL Global Mail handles the shipping process until the parcel reaches the country of destination. After that, the parcel will be handed over to your local post services to deliver it to your address.

DHL Express (extra fast) shipping is available for selected countries. Costs of this service vary between €9 – €20 for most countries.

Do I receive an online tracking number?

Premium shipments with DHL Express receive a tracking message on their email and mobile cellphone number. With DHL’s On Demand Delivery (ODD) feature it is possible to manage the shipment easily. With ODD it is possible to change when, where and how the delivery will take place. It is possible to:


      • Change the delivery date

      • Deliver at a DHL Service point

      • Change the delivery address

      • Allow delivery to neighbors / reception / security

      • Allow delivery without signature

      • Hold package until you return from your holidays (max 30 days)

    Does international shipping include customs charges and taxes?

    For all orders to countries within European Union customs are included, that means that there is no need to pay extra for your package upon arrival.

    For orders to countries outside of European Union unfortunately duties and taxes are not included in the price. We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.

    Exchanges & Returns (how do I return my order?)

    We hope you’re happy with everything you buy from YouduWatch. If this is not the case, you can return your purchase free of charge up to 45 days after receipt with our returns portal. Please note the following before applying for a return in our portal:


        • Your return must be registered within 45 days of receipt.

        • Your return must be in its original condition and in the original packaging.

        • Any free products must be returned.

        • You’re located in a European country.

        • Engraved or damaged products follow a different return policy.*

      Do you want to return something? Then you can register a return in our return portal using the button below. Would you like to exchange a product? First register your return in our return portal and then contact us here for your exchange request.


      *Is your product engraved? Then we will charge a fee. Scroll down to learn more about our return policy for engraved products. For damaged products, we’d like to refer you to our warranty policy.

      How do I return my order?

      1. Click ‘start a return’ and enter your email address and order number.
      2. Tell us which products you want to return and why. Proceed to the next step
      3. Choose a carrier of your choice and confirm your return.
      4. Your return label is immediately created. We will also automatically send you the label by email.
      5. Pack your return carefully with minimal movement space for the shipped products.
      6. Hand over your package to the chosen carrier and have the barcode scanned.

      We will process the exchange or refund within 10 working days of receipt.

      What is a Restocking Fee?

      Engraving products costs us extra time and resources. That’s why we charge a restocking fee for engraved products when they’re returned. We charge the engraving cost you can see on the product page.The costs will eventually be deducted from the refundable amount.

      What is the warranty offered on YouduWatch products?

      Each YouduWatch product is made with an eye on quality, including the materials used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.

      Warranty conditions

      We advise treating your product with appropriate care to maximise their lifetime. We explicitly cover product defects that are caused by normal usage. Warranty does not apply to self-inflicted damage caused by inappropriate treatment. Our product categories have different warranty conditions specified below:


      We offer a 24-month warranty on watch internal movement, strap and watch case in accordance with the above terms of use.

      Not covered by warranty:

      Glass damage
      Normal wear and tear
      Damage from falling, impact or force
      Water damage
      Unauthorised repairs
      Wood colour changes
      Environmental influences (moisture, extreme cold or heat, dust, etc.), particularly damage caused by moisture and water

      If you would like to file a warranty claim, please contact our support team here. To find a quick solution, we ask you to provide as much information as possible, including your order number and pictures of the defect. If your warranty claim is approved, we will provide a return label to return your faulty product for further inspection. After inspection, we will either repair or replace the product accordingly. The product will then be shipped back to you with standard shipping. We will cover the shipping costs for the return and reshipment of your product.

      *Enjoy free worldwide shipping on orders over $50.